Trailer Stage

Cancellation Policy

8 Cancellation Policy 8.1 You will not be entitled to cancel the contract once the Equipment has been uplifted or delivered, unless we agree to such cancellation. 8.2 COG Audio Visual reserves the rights to charge cancellation fees. If you decide to cancel, notice must be provided in writing. In these circumstances, we reserve the right to levy a cancellation charge equal to a percentage of the order, calculated as follows: 8.2.1 once confirmed, 25% of the Charges; 8.2.2 fewer than 5 working days before the Commencement date and time, 50% of the Charges; 8.2.3 less than 2 working days before the Commencement date and time, 100% of the Charges, 8.3 In addition to the Cancellation Charge, you must reimburse us for any costs incurred by us in preparation for the provision of our services including, but not limited to, the cost of the manufactured items, production charges, venue charges and entertainment charges where such costs have not already been paid to us. 8.4 If you are a private customer cancelling, then you must advise us in writing immediately or by email. We are not obliged to accept cancellation on the hire date or once the goods have been collected.

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